4 Tips to Improve Your Clinics Productivity

All business owners should be aware of the importance of the successful functioning of their company.  While you may have a high clientele you also know that you must keep customers coming.  Continuous public awareness of your services and quality customer care are the only way to stay on top.  To make your company plan effective, review these four tips about answering service for doctors.

Online Answering Service

Implementing a sophisticated online answering service could be the best system you ever invested in.  Through combining telephone, internet and computer technology, all of your business transactions are taken care of by trained answering service staff.  The system works similar to an online chat.  It saves your inbound calls, messages and keeps them where you can review them later on.  All that is required is that you open an account.  This stores all of your information where your communications are easily accessible via the internet.  This will expedite all of your business, maintain efficiency and improve customer service.

Soraya gets a check up at the local medical health clinic by World Bank Photo Collection, on Flickr.  This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.

Basic Medical Practices

A set list of duties for front end staff should be created to keep productivity on a steady flow.  This should include answering the phone and having sufficient knowledge of certain medical practices so that staff may adequately answer questions client may have.  This basic office function should be the springboard for leveraging production.  Make this applicable for answering services as well.  Select an answering service company that has some knowledge of what your clinic specializes in.  If training of answering service staff is necessary, be sure to ask the company if they charge for it.  Your company’s success is worth the extra money for outside staff training as it will save you money in the long run.

Basic Questions

 If you have ever been put on hold for during a phone call to a business establishment, then you know how annoying it can be.  This happens when supervisors or managers fail to answer the phone; this is not a professional approach.  All staff should be trained to answer the phone and answer basic questions.  This rule should be enforced during the hours your answering service doesn’t cover, especially if you have hired a service that you pay for only when you use the service.  Staff should be trained to conduct brief, but satisfactory conversations on the phone and answering should be mandatory especially during peak seasons.

DarkoStojanovic / Pixabay

Voice Mail

Implementing voice mail in conjunction with your answering service makes good sense and good business.  While you should always have someone answer incoming calls, non-urgent messages should go directly to a mailbox and every staff member should have one.  Encourage staff responsibility by having them check their mailbox three times daily.  Be sure they know how it works and instill in them the value of having phone service provided around the clock for clients.  The answering service should be utilized during working hours.

Improving the throughput of your clinic simply takes a little know-how.  Stay on top by leveraging technology to help grow your business.

Although Carol is not a ballerina, she was once a student of ballet and gymnastics and still exercises regularly.  She also likes to experiment with new recipes and try out new food.

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